We are currently receiving a high number of orders. As a result, we can't guarantee the below shipping times, and these should be used as a guide only. We appreciate your patience and understanding and would like to apologise in advance for any delays.
OUR SHIPPING PROMISE
All orders placed before 10 am GMT Monday to Friday will be shipped on the same day. Orders placed after this time will be shipped on the following business day. Please note - orders placed on a U.K. bank holiday will be shipped on the next business day.
SHIPPING METHODS & COSTS
Please note, delivery options may vary depending on your location. View what's currently available to you at checkout.
We offer complimentary U.K. standard shipping for all orders above £50.00. Please select your shipping offer in the checkout for the most accurate delivery estimate as shipping rates are dependant on weight.
UPS Standard Delivery (0-5kg)(3-5 Working Days) - £4.95
UPS Standard Delivery (5-15kg)(3-5 Working Days) - £5.95
Please select your shipping in the checkout for the most accurate delivery estimate as international shipping rates are dependant on weight and country.
Additional Shipping Info for Europe
Due to recent changes in the U.K. & E.U.'s trade agreements, customers living within the E.U. will not be charged VAT on their purchases from HOLD. Your order will be shipped on a DAP (Delivered at Place) service, and you may be required to pay duties and taxes on your purchase when it arrives in the destination country. Our couriers will contact you in advance of delivering the goods.
Additional Shipping Info for the USA
Please note, the de minimis value threshold in the United States is $800, meaning that goods valued at US$800 or less can enter duty-free into the U.S.
Please note, due to international transport restrictions. We are unable to ship pressurised or flammable items by air. Orders of this nature can only be delivered within the U.K. and European Union using DPD services.
CLICK & COLLECT (Brighton)
We offer a free and easy click & collect service with our Brighton store. To use this service, select Pick Up In-Store from the list of shipping options at the checkout. You will then be notified by email or phone when your order is ready to collect. Orders can be collected at your convenience, within our store opening hours.
Questions? Just get in touch, and we'll be happy to help.